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    Frequently asked questions

    1. What is included in each DIY kit?

    Each of our DIY kits comes complete with all the necessary materials and tools required to successfully complete the project. Additionally, we provide detailed, step-by-step instructions to guide you through the process. Some kits may also include access to tutorial videos for further assistance.

    2. Do I need prior experience to use these DIY kits?

    No prior experience is necessary. Our kits are designed for both beginners and seasoned crafters. The included instructions are comprehensive and easy to follow, ensuring a rewarding experience for all skill levels.

    3. How long does it take to complete a project?

    The time required varies depending on the complexity of the kit. On average, most projects can be completed within a few hours.

    4. Are the materials in the kits environmentally friendly?

    Detailed information about the materials used in each kit is provided on the product description page. If you have any specific questions or concerns, feel free to contact us.

    5. Can I purchase additional materials or replacement parts?

    Yes, we offer additional materials and replacements on our website. You can find them in the section called “Essentials.”

    6. Do you offer international shipping?

    We currently only ship within Germany. However, we are working on expanding our shipping options to include international delivery in the future.

    7. What is your return policy?

    If you’re not satisfied with your purchase, you can return the kit within 14 days of receiving it. Please ensure that the kit is unused and in its original packaging.

    8. Are there any safety precautions I should be aware of?

    Some kits may contain small parts or tools that require careful handling. We recommend reading through the instructions thoroughly before beginning and keeping kits out of reach of young children unless supervised. Specific safety guidelines are included in each kit.

    9. Can I gift a DIY kit to someone?

    Absolutely! Our kits come in beautifully designed packaging that makes them perfect for gifting. If you’d like to include a personalized message, please send us an email with your purchase number or invoice number, and we’ll add it for you.

    10. How can I get support if I encounter issues with my kit?

    If you have any questions or need assistance, our customer support team is here to help. You can reach us via our contact page on the website.